Analyzes The Root Of The Problems For One Impactful Solution
The built in reporting module of Help Desk allows the user to generate, export and customize the reports. These reports contain a detailed record of the problem and the solution related to them. It may also include the incidents related to the problems. A report is also generated for the audit history of problem in this Problem Management Software.
Integration With Other Modules
Problem Management ITIL has this add-on amenity of integrating with other modules which includes change management, incident management & solution management. Without this integration, it wouldn’t be possible to give reliable solutions & also maintain the database of the problem suffered & solutions given for the same.
As soon as a problem is resolved, the solution is added to the knowledge base. Solutions are a permanent fix of a problem and work around are a temporary fix. Solutions are fetched from the database when a problem reoccurs. Facility to generate new tickets for the changes is provided by this Problem Management Software.
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